Billing Terms and Conditions

1. Accepted Payment Methods

At Lifetide, we offer a range of secure and convenient payment options to ensure a smooth checkout experience. We currently accept the following payment methods:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• Paypal
• Shop Pay
• Visa
• Union Pay

All transactions are processed in Australian Dollars (AUD).

2. Payment Processing

• Payment must be completed in full at the time of checkout.

• Orders will not be processed or dispatched until payment has been successfully received.

• If a payment is declined or unsuccessful, the order will not be confirmed.

3. Pricing & Currency

• All prices displayed on the Lifetide website are listed in Australian Dollars (AUD).

• Prices may be updated or adjusted at any time without prior notice.

• Any applicable taxes and shipping charges will be calculated and shown during checkout.

4. Secure Payment Handling

Lifetide uses SSL encryption and trusted third-party payment gateways to protect your personal and payment information.
We do not store or retain your credit card or payment details on our servers.

5. Refunds & Chargebacks

• Refunds are handled in accordance with our Return & Refund Policy.

• Any unauthorised or disputed chargebacks will be formally challenged.

• If you experience any payment-related issues, please contact us first at support@lifetideco.com so we can assist you promptly.

6. Fraud Prevention

Lifetide reserves the right to cancel, delay, or place orders on hold if we suspect fraudulent or unauthorised activity.

For higher-value orders, we may request additional verification to ensure transaction security.

7. Contact Us

Trade Name: Lifetide

Email: support@lifetideco.com

Phone: +61481880304 

Address: 1/8 Sunbrite Avenue, Mermaid Beach, Gold Coast, 4218, QLD, Australia

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We reply to all customer enquiries within 1 - 2 business days

Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.