Shipping policy

At Lifetide, our goal is to deliver your order as quickly and safely as possible. We work exclusively with reliable and reputable Australian delivery carriers to ensure a smooth shipping experience every time.

1) Shipping Locations

We currently ship worldwide.

All orders are dispatched from our Australian warehouse, and deliveries can be made to residential, business, and PO Box addresses around the globe.

2) Processing & Delivery Times

Order Cut-Off Time: 5:00 PM (AEST), Monday to Friday.
Orders placed after this time will begin processing the next business day.

Order Handling Time: 1–3 business days (Monday to Friday).

Shipping/Transit Time (Standard Delivery): 4–7 business days (Monday to Friday), depending on your location and carrier network conditions.

Estimated Delivery Time = Handling Time + Shipping Time.

Example: If your order is placed on Monday before 5 PM (AEST), it will typically arrive between the following Monday and Thursday.

Please note: Delivery timeframes are estimates only. Delays may occur due to public holidays, peak periods, carrier network congestion, weather events, or remote delivery locations.

3) Carriers we use

We partner with:
Australia Post (Standard & Express Services)
USPS
UPS
Royal Mail

4) Shipping Costs

We offer free standard shipping on many products.

However, some products may incur a shipping fee if:

They are oversized or heavy,

They require special handling, or

Free shipping is not otherwise stated.

If shipping is free, this will be clearly stated on the product page.

If a shipping fee applies, the cost will be clearly displayed at checkout before you complete your order.

If you require faster delivery, Express Shipping may be available at checkout for an additional cost.

The express upgrade price and estimated timeframe will be shown during checkout.
We reserve the right to adjust shipping fees at any time. Checkout will always reflect the most accurate and up-to-date rate.

5) Order Tracking 

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Your order can be tracked via the Australia Post tracking portal or the tracking link provided OR through our Track Order page on our website.

6) Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at support@lifetideco.com.

We will work directly with the carrier to investigate and resolve the issue to ensure your order is delivered successfully.

Customer Support & Contact:

Trade name: Lifetide
Address: 1/8 Sunbrite Avenue, Mermaid Beach, Gold Coast, 4218, QLD, Australia
Email: support@lifetideco.com
Phone: +61 481 880 304

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We reply to all customer enquiries within 1 - 2 business days.